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Frequently Asked Questions

TICKET INFORMATION:

Q) DO I NEED TO BRING THE BOOKING CONFIRMATION EMAIL TO THE CINEMA?

The booking confirmation can act as your ticket – simply bring the print out with you and hand it to the usher who can scan the barcode and admit you. Alternatively, you can pick up your ticket(s) from one of the ticket pick up machines  located in the cinema foyer or at the box office. You must bring the credit card/Showcase Gift Card used for this t transaction with you to pick up your ticket(s) – simply insert the card into the machine. If you booked using a Showcase eGift Card, you must either bring a print out of the confirmation email to the cinema and present it to the usher to scan for admittance OR a print out of the eGift Card for scanning at the box office.

Please note that an administration fee of 60 pence per person will be applied to all online ticket purchases.

 

Q) HOW CAN I PURCHASE BULK TICKETS OR RENT AN AUDITORIUM?

Information on purchasing books of 50 prestige tickets, which are discounted tickets for bulk purchases, can be found here.

If you would like to rent an auditorium, either for personal or business use, please email [email protected] or call 01159 862508 and we will be happy to help.

 

FILM LISTING INFORMATION:

Q) WHAT DOES AD, ST, DIR, BP AND AFS MEAN ON YOUR FILM LISTINGS IN THE CINEMA?

We are proud to offer accessible screenings for all of our guests.

AD (Audio Description)

Any film with -AD after the title means that headsets can be provided for guests who are visually impaired and may require audio description during the film. Please ask a team member should you require this service. This service will not affect guests within the screen who do not wish to make use of it.

ST (Subtitled)

Films with -ST after the title means that the screening will have subtitles on for those who may be hard of hearing. The subtitles will be visible to all guests and will be on the screen throughout the film. Subtitled films are available on Sunday mornings and Monday evenings at all cinemas. Please ask a team member for more details.

DIR (Director's Hall)

Films with -DIR after the title means that this film will be shown in the Director's Hall (Showcase Cinema de Lux Derby, Showcase Cinema de Lux Leicester and Showcase Cinema de Lux Bristol only).

BP (Baby Pictures)

Films with -BP after the title means that this screening is a Baby Picture. Our Baby Picture screenings take place on Thursday mornings (except for school holidays) and have lowered film volume, free movement and soft lighting for parents who wish to visit the cinema with their baby. For full details please click here.

AFS (Autism Friendly Screening)

Films with -AFS after the title means that this screening is an Autism Friendly Screening. Our Autism Friendly Screenings take place on the second Sunday of each month. These screenings have lowered volume, soft lighting and will allow guests free movement within the screen. For full details please click here.

Q) DO YOU ACCEPT THE CEA CARD?

Yes, all of our cinemas accept the CEA card.

Q) WHEN WILL FILM TIMES BE AVAILABLE FOR THE NEXT WEEK?

Cinema show times are usually posted on the website on Monday evening, for the following Friday – Thursday. You can use the handy film time look up on the homepage to view what is showing at your preferred location.

Q) WHAT DO THE FILM CERTIFICATES MEAN?

Due to legal requirements, we need to ensure that all guests are of the required legal age to watch a film, as per the certificates below. As a result, you may need valid photo identification with you showing your date of birth.

U - Universal

It is impossible to predict what might upset any particular child. But a ‘U’ film should be suitable for audiences aged four years and over. ‘U’ films should be set within a positive moral framework and should offer reassuring counterbalances to any violence, threat or horror.

PG - Parental Guidance

General viewing, but some scenes may be unsuitable for young children.

Unaccompanied children of any age may watch. A ‘PG’ film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.

(12A) - No one younger than 12 may see a ‘12A’ film in a cinema unless accompanied by an adult, and films classified ‘12A’ are not recommended for a child below 12. An adult may take a younger child if, in their judgement, the film is suitable for that particular child. In such circumstances, responsibility for allowing a child under 12 to view lies with the accompanying adult.

(15) - No-one younger than 15 may see a '15' film in a cinema.

(18) - No-one younger than 18 may see an '18' film in a cinema.

Go to www.bbfc.co.uk for further details

 

SHOWCASE INSIDER MEMBERSHIP:

Q) WHAT ARE THE BENEFITS OR BECOMING AND INSIDER?

As an Insider, members can advantage of a special members price of just £6.50. Simply present your card at the box office to purchase your ticket after 7pm on Sunday and all day Monday and Tuesday. A special members price of £8.50 is also charged for 3D films, with 3D glasses available for £1.50 per pair.

The Insider discount is also valid for presentations in our Directors Hall, XPlus, XLR and Gallery seating areas with members simply paying the surcharge over and above the regular stated admission price. Insider's are also eligible for great monthly offers at the concession stand! Log in to your Insider account to find out what great offer is available this month!

You will also be told about special Insider discounts available on selected advance previews and other special offers. Members can also participate in exclusive competitions to win great prizes as well as receiving regular news and gossip about upcoming releases and exclusive content.

 

BECOMING AN INSIDER MEMBER:

Q) How old do I have to be to become an Insider?

Insider members need to be at least 16 years old when joining.

Q) How much does it cost to become an Insider?

Nothing – it is absolutely FREE to become an Insider.  No monthly subscription or hidden fees.

Q) Where do I register for Showcase Insider?

You can join now by clicking here and completing the simple registration form.

Q) How do I get my Insider Card?

Once registered, your Insider card will be sent to your registered address you provided. A temporary pass will be emailed to you so you can start receiving Insider benefits straight away.  Your Insider card will typically be delivered to the address provided within 15 working days of registration.

Q) Does my membership expire?

No, Insider membership cards don’t hold an expiry date.

Q) Can I sign up two people using one email address?

No, when signing up each member is required to enter a unique and valid email address

Q) Why didn't I receive a confirmation email after enrolling?

If you have provided us with a valid email address and have not received an email from us, your email service provider might be blocking us as SPAM. Please add [email protected] to your contacts list and notify us via email.

 

USING MY INSIDER MEMBERSHIP CARD:

Q) Will my Insider card be accepted at all Showcase Cinemas?

Yes, you may use your Insider card at any Showcase or Showcase Cinema de Lux.

Q) Can I get my Insider discount on Bank Holidays?

Yes, your Insider discount days do not exclude Bank Holidays.

Q) Do I need to show ID when using my Insider card?

You will need to show valid ID when presenting your Insider card to attend certain events or redeem offers.

Q) Can I use my Insider card when booking online?

Insider tickets are available for online purchase at all Showcase Cinemas and Showcase Cinema de Lux  locations. 

After purchasing your Insider ticket, either online or at the Box Office, you will not be permitted to make another Insider ticket purchase for 2 hours.

Please note: Insider tickets are not currently available via the mobile App. A 60 pence administration fee will apply per person.

Q) Why can I not purchase multiple Insider tickets when booking online?

Currently when you purchase an Insider ticket you're requested to log in to your Insider account.  This is so we can validate the purchase against a member.  To purchase multiple tickets, at present we have no way of validating multiple ticket purchases against the Insider members you are purchasing them for.  This is currently under development and will feature on the site in the near future.

Q) Can I transfer my Insider card to another family member/friend to use?

Your Insider card is non-transferable. The discounted Insider admission price is available to the Insider card holder only.

Q) How do I get a new Insider card if mine is lost or damaged?

If your membership card is lost or damaged, please contact us via email at [email protected]. Please confirm the postal address that the replacement card is to be sent, and a new card will be delivered to your address within 15 working days.

 

ABOUT MY PERSONAL INFORMATION:

Q) Why do I need an online profile and password for the Insider website?

Your online profile must be up-to-date with correct information to receive certain offers and coupons that may be mailed. In case your card is lost or stolen, you may also log in to your account to alert us and request a new card.

Q) Why do you ask for my email address?

Providing your email address allows you to receive Insider promotional information and be notified of exclusive special offers for members only. We do not sell or distribute any personal information or email data.

Q) How do I unsubscribe from emails?

You may remove your email from the Insider mailing list at any time. Simply click the link at the bottom of any Insider email that states 'Unsubscribe.' By unsubscribing, you will no longer receive updates, rewards or invitations from Insider. If for whatever reason you wish to receive Insider promotional emails once again, contact [email protected] to reactivate your profile.

 

FURTHER QUESTIONS:

Q) AM I ALLOWED TO BRING A BAG TO THE CINEMA?

We reserve the right to respectfully inspect all items, including but not limited to bags, rucksacks and holdalls, that our guests may decide to bring with them.

Q) CAN I BRING IN MY OWN FOOD TO THE CINEMA?

We do not allow guests to bring hot food, alcoholic beverages and drinks in glass containers into our buildings. We reserve the right to refuse admission.

Q) CAN I WEAR MY FANCY DRESS OR COSTUMES TO THE CINEMA?

Showcase Cinemas does not permit masks, face paint, weapons, or any item that may make our guests feel uncomfortable or detract from others enjoying their movie going experience.

Our guests are welcome to come  dressed in costume with movie related accessories however we reserve the right to respectfully inspect all items that our guests may decide to bring with them.

Q) HOW DO I APPLY FOR EMPLOYMENT AT YOUR CINEMAS?

Please visit the ‘jobs’ page of our website for full details. The page can be accessed here

Q) I WOULD LIKE COMPANY INFORMATION SUCH AS YOUR ANNUAL REPORT

NATL. Amusements (UK) LTD. is a privately owned company and does not provide financial information.

 

ADDITIONAL INFORMATION:

PROOF OF AGE AND ID

Showcase will only grant admission to films in accordance with the requirements of the British Board of Film Classification.  One of those requirements is that we verify the age of any patron who appears as though he or she might be younger than the minimum permissible age for a particular film.  Any patron who appears, in the opinion of our employee(s), that he or she might be below the minimum permissible age for film for which he or she wishes to purchase a ticket and/or gain admittance may be asked to provide photo identification proving that he or she is at least the minimum permissible age for such film.  All photo identification must also include a date of birth.  Examples of acceptable photo identification include passports, photo driving licences, student cards and school passes, ValidateUK cards, PASS-Scheme cards, Connexions cards, Prove-it Portman cards and citizen cards. The links below may be of use:

http://www.validateuk.co.uk/

http://www.pass-scheme.org.uk/

http://www.citizencard.com/

 

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