Ticketing queries

U – Universal: It is impossible to predict what might upset any particular child. But a ‘U’ film should be suitable for audiences aged four years and over.‘U’ films should be set within a positive moral framework and should offer reassuring counterbalances to any violence, threat or horror.

PG - Parental Guidance: General viewing, but some scenes may be unsuitable for young children. Unaccompanied children of any age may watch. A ‘PG’ film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.

12A - No one younger than 12 may see a ‘12A’ film in a cinema unless accompanied by an adult if, in the adult's judgement, the film is suitable for that particular child. In such circumstances, responsibility for allowing a child under 12 to view lies with the accompanying adult.

15 - No-one younger than 15 may see a '15' film in a cinema.

18 - No-one younger than 18 may see an '18' film in a cinema.

Go to www.bbfc.co.uk for further details

Showcase will only grant admission to films in accordance with the requirements of the British Board of Film Classification. One of those requirements is that we verify the age of any patron who appears as though he or she might be younger than the minimum permissible age for a particular film. Any patron who appears, in the opinion of our employee(s), that he or she might be below the minimum permissible age for film for which he or she wishes to purchase a ticket and/or gain admittance may be asked to provide photo identification proving that he or she is at least the minimum permissible age for such film. In the event of a dispute, the manager’s decision is final. All photo identification must also include a date of birth. Examples of acceptable photo identification include passports, photo driving licences, student cards and school passes, ValidateUK cards, PASS-Scheme cards, Connexions cards, Prove-it Portman cards and citizen cards. The links below may be of use:

http://www.validateuk.co.uk
http://www.pass-scheme.org.uk
http://www.citizencard.com

Children up to the age of 14 can be admitted with a child ticket. Customers ages 15 or over will be required to purchase a general admission ticket.

Family Together tickets consist of 4 admissions, either 2 general and 2 child admissions or 1 general and 3 child admissions.

Group Together tickets consist of 4 general admissions.

Senior tickets are available for customers aged 60 or over.

Students may purchase tickets at the box office or online. You will be asked to produce a valid photo student ID on entry to the film. In the event of a dispute, the manager’s decision is final.

MEERKAT MOVIES is the exciting reward for customers of comparethemarket.com, offering 2 for 1 cinema tickets every Tuesday or Wednesday for a whole year when you buy a qualifying product*. To become a MEERKAT MOVIES member just make a qualifying purchase through comparethemarket.com. Download the MEERKAT MOVIES app or visit comparethemarket.com. Log into or set up your comparethemarket.com account to activate your membership and claim your voucher code. You have one voucher code to use every Tuesday or Wednesday at any Showcase or Showcase Cinema de Lux. Present your 2 for 1 voucher code to the cashier and enjoy the film.

This offer is not valid for Event Cinema screenings. More information can be found by clicking here. Please note that it is not currently possible to redeem Meerkat Movies codes on the Showcase app, and the promotion cannot be used in conjunction with reduced price Insider member tickets.

On some films, passes may be restricted and not accepted for a certain amount of time. Please ask at the box office on arrival if not sure. Insider and Meerkat Movies tickets are valid for all standard release films.

XLR offers extra comfortable premium seating that is extra large with extra leg room, higher backs and wider armreasts for a luxury film-going experience in comfortable surroundings.

Luxurious seats and delicious treats. Upgrade to Gallery at Showcase Cinema de Lux Bluewater, Southampton, Nottingham and Showcase Dudley. 

All Gallery tickets include a luxurious seat with extra legroom (see below for more details) and access to the VIP Gallery bar and lounge before and after the film with wide range of cocktails, spirits, wines, beer, and soft drinks available to purchase. All Guests under 18 must be accompanied by an adult.