Gift Card Queries

Find out more on our Showcase Gift Cards

Do you sell physical Gift cards?

Do gift cards expire or have any fees?

Is there a minimum amount and/or maximum amount I can put on a gift card?

What are the advantages of sending an eGift Card over sending a conventional plastic card?

What is an eGift Card?

Are there any fees associated with purchasing an eGift Card?

Can I change the value of my gift card purchase or cancel the transaction?

Can I send myself eGift Cards since I want to give them to my friends, colleagues, and family?

How will the recipient know that I sent them an eGift Card?

How long does it take for an eGift Card to reach the recipient?

How will I know that the recipient opened their eGift Card?

I recently purchased and sent an eGift Card but it has not arrived. What should I do?

How do I use my Gift Card?

I am having trouble viewing my gift card email. How can I access it?

The recipient hasn’t received my eGift Card. How can I resend it?

What should I do if my gift card is lost or stolen?

I sent my eGift Card to the wrong email address. Can I send it to a different email address?

I didn't want to send an eGift Card, I wanted to send a plastic one. How can I send a plastic gift card?

I deleted my eGift Card before I could use it. How do I get a replacement?

I lost my eGift Card print out. How do I request a replacement?

You can contact the Gift Card customer service team at giftcards@national-amusements.com.

For any balance enquiries, please call 0800 1105154. Please note that this is an automated service and cannot help with customer service issues.