Showcase Cinemas - UK
Gift Card Queries

Gift Card Queries

Find out more on our Showcase Gift Cards

General FAQs

Do you sell physical Gift cards?
Do gift cards expire or have any fees?
Is there a minimum amount and/or maximum amount I can put on a gift card?
What are the advantages of sending an eGift Card over sending a conventional plastic card?

Purchasing & Sending eGift Cards

What is an eGift Card?
Are there any fees associated with purchasing an eGift Card?
Can I change the value of my gift card purchase or cancel the transaction?
Can I send myself eGift Cards since I want to give them to my friends, colleagues, and family?
How will the recipient know that I sent them an eGift Card?
How long does it take for an eGift Card to reach the recipient?
How will I know that the recipient opened their eGift Card?
I recently purchased and sent an eGift Card but it has not arrived. What should I do?


How do I use my Gift Card?

Further eGift Card assistance

I am having trouble viewing my gift card email. How can I access it?
The recipient hasn’t received my eGift Card. How can I resend it?
What should I do if my gift card is lost or stolen?
I sent my eGift Card to the wrong email address. Can I send it to a different email address?
I didn't want to send an eGift Card, I wanted to send a plastic one. How can I send a plastic gift card?
I deleted my eGift Card before I could use it. How do I get a replacement?
I lost my eGift Card print out. How do I request a replacement?

Contact Us

You can contact the Gift Card customer service team at

For any balance enquiries, please call 0800 1105154. Please note that this is an automated service and cannot help with customer service issues.

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