Showcase Insider FAQs
This is where you should be able to find answers to any questions you have about Showcase Insider and the benefits of being a part of our free loyalty programme.
Showcase Insider Cinema Loyalty Club - Main queries
- Earn 10% rewards on tickets, snacks and drinks
- Discounted admission tickets from as little as £4.99 on Saver Mondays*
- Advance screening offers
- Exclusive competitions and the latest film news
And best of all? It is absolutely FREE.
*Ts&Cs Apply. Insider tickets are £5.99 all day, everyday at Derby and £7.50 at Leicester Tuesday-Sunday.
Once registered, your loyalty card details will be emailed to you so that you can benefit straight away.
You can access your loyalty card number by heading to Showcasecinemas.co.uk. Log in to your Insider account and your QR Code will be instantly accessible to you. You can also add the Insider loyalty card to your Google or Apple Wallet using the Wallet options below the QR code.
Alternatively, you can access your loyalty card via our Showcase Cinemas app. Once logged on to your Insider account, click on the menu icon in the top left corner where there should be a small QR Code. Once you have clicked the QR Code, it should enlarge on the screen and the loyalty card number will be just underneath the enlarged QR Code.
Any rewards earned by purchasing film tickets, will appear in your account the day after you have watched the film if tracked correctly within your account. For example if you watch a film on Monday then the rewards will be added on Tuesday.
Rewards earned from booking fees, and food or drink purchases will appear in your account the day after the purchase.
You can earn 10% rewards from tracked purchases made 7 days a week.
Insider 10% rewards are available at every area of the cinema. Products excluded are: Gift Cards and Gift Packs, Conference Bookings, Prestige Tickets, Birthday Parties, School and Group Bookings and Costa franchise locations. (Rewards can still be redeemed at Costa Proud to Serve)
Your Insider Rewards will expire 9 months after the date of the transaction in which they where earned.
You can check your current Insider rewards balance and the expiration date of any earned rewards by logging into your Insider account via our website.
Showcase Insider Loyalty Club - More FAQs
If you forget your Insider loyalty card during your visit, simply keep your till receipt and your rewards can be added when visiting us again within 30 days. You will need your Insider loyalty card and till receipt.
Unfortunately it is not possible to purchase an Insider ticket or receive rewards unless a valid Showcase Insider loyalty card is shown during purchasing.
If you do not have your loyalty card details available during your visit please retain your receipt as proof of purchase. On your next visit within 30 days you may bring along your loyalty card and the payment receipt to one of our cinema team who will be able to add any applicable rewards to your account.
Yes. Insider rewards can be redeemed towards Insider ticket purchases, or other Insider related offers or promotions.
When purchasing for multiple Insider tickets under the same transaction, only the primary Insider account will earn rewards. The primary Insider account will be either the first loyalty card that is scanned by the cashier (if purchasing within the cinema), or the Insider member that was logged into their account when purchasing the tickets online.
Insider members attending together cannot combine rewards to redeem under one transaction. Only the person making the transaction can use the rewards they’ve previously acquired.
Insider tickets are only valid for the person named on the loyalty card. These are restricted to one ticket, per loyalty member, per film.
You may only need to show valid ID when presenting your Insider card to attend age restricted events or when purchasing or redeeming offers relating to age restricted items, such as alcohol.
You may also be asked to provide valid ID if we need to confirm the Loyalty Card / Account holder.
No, when registering, each loyalty member is required to enter a unique and valid email address.
Your Insider card is non-transferable. The discounted Insider admission price is only available to the Insider loyalty member named on the loyalty card.
Simply log in to your Insider account online and click on the 'Your Profile' button. Here you can update and amend any profile details.
You may remove your email from the Insider mailing list at any time. Simply click the link at the bottom of any Insider email that says ‘Unsubscribe’. By unsubscribing you will no longer receive updates, offers or invitations emailed from Insider. If you wish to receive Insider promotional emails once again, you can update your contact preferences by logging in to your Insider account via our website.
To close your Insider loyalty account simply contact us by clicking here. Please note, any rewards remaining on your loyalty account on the date of your cancellation will not be refundable.
Your personal profile is required to receive film information, offers, promotions and discounts. Your email preferences will be used to communicate tailored and targeted email campaigns, promoting film releases, offers, cinema news and booking confirmations.